nook problems

In June I had some birthday money to spend on a gift. I agonized over what to spend it on because there are so many things that would be fun and worthwhile to buy. It ended up coming down to a few choices--an eReader or an iPod. I love to read and most books are available more inexpensively if you buy the e-version--plus taking up less space is a plus. I still really want an iTouch, but I don't think I could read books on it because of how small the print would be. After doing my research between the Kindle and the nook, I decided on the nook. Nook had just lowered its price and was available for much less than previously offered. (Now Kindle has followed suit.)

I really loved my nook. It has a wonderful touch screen and I can load music and pictures on it as well as buy books from other sites and download library books from overdrive. I mostly get free books on it. Anyway, last week it froze up--after a little over 90 days of ownership. It would try to turn it on and it kept saying loading, but that was it. I could not turn it off. I ended up finding instructions online to try to fix the problem. I took the battery out for 30 minutes and then put it back in. It still wasn't working properly. I hooked it up via usb to my computer and was able to get it to come back on. The serial number read 0. I cannot re-register the nook or login to my account to download the books I own. It's useless. I should have taken it into the store!!!! Instead, on the nook, it said to call 1-800-THE-BOOK. They told me they would send me out a new one. So I wait 5 days and today I get a refurbished nook in the mail. (I have to send back my old one.) Not happy!!!

This was a major luxury purchase for me. Being a mother of 8, I don't indulge myself the majority of the time. Also, reading has been a diversion from the pain of losing my daughter, Kara Faith, this year. Needless to say, I was pretty upset that they sent me a refurbished nook when it was their simcard failure that caused it to die. In addition, on Saturday when I called them, they said I could not return my broken nook to the store. I called the store today and they said that they would have exchanged it for a new one. (So, in essence, the 1800 people lied to me...) I called the 1800 number back and told them I was unhappy. Of course, they tried to convince me that what they sent was perfectly okay. Finally, I told them that I wanted to return the refurb one to them and take my original broken one in locally. That's not the way it worked out, but I am sending back the defective nook and taking the refurb one into the store to get a new one. It has been a major hassle. I am hoping to do this tonight. I lost all the pics and music I had put on my old one, but I can redo it. My library is safe in my online account.

All this to say what? Well, I did some research online and found a few other people that even had problems with their 2nd nook. I hope that doesn't happen. I really liked it before the simcard failure. It sounds like there are some kinks that they are dealing with. Know this, if you own a nook and have a problem go back to the store you purchased it at and they can help you. DO NOT call 1800THEBOOK!